Repair and Field Services

Instruments sent to MSA for service are

  • thoroughly examined by factory-trained, skilled professionals.
  • diagnosed, serviced and calibrated to the original factory specifications.

Important Notice:  WE ARE MOVING!  MSA (Aust.)  Head Office will be moving between Feburary/March 2015 from 137 Gilba Road Girraween, NSW, Australia to 11 Columbia Way Norwest Business Park, Baulkham Hills, NSW, Australia.  Enquire with our Service Department directly regarding delivery address during this transition.


Repair Instructions

To send your unit for factory repair and service:

  1. Complete the below Repair / Service form and email to  Once received we will send you a Service Notification Number.
  2. Place the instrument in a box, along with the completed form.
    Write the Service Notification Number issued to you on the outside of the box.
  3. Send goods to:
    11 Columbia Way, Norwest Business Park, Baulkham Hills, NSW, Australia  2153


Repair / Service Return Form


Service Warranty

After repair, your unit is calibrated to original factory specifications and is warranted against defects and workmanship of items repaired for 90 days.


Contact Information

To schedule on-site repair, e-mail our Service Department  ( or call 1300 728 672 (Option 2)


Click here for General Monitors Repair Service